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Everyday essentials for them

Ils ont choisi Cozy Canin

Offrez à votre compagnon le confort qu’il mérite vraiment

Chiot et chat entourés de clients satisfaits
  • Voyez la différence dès les premiers jours : un animal plus détendu, plus heureux et plein de vitalité.
  • Testez sans aucun risque pendant 30 jours : vous avez le temps de constater les résultats par vous-même.
  • Satisfait ou remboursé : si vous n’êtes pas convaincu, nous vous remboursons intégralement.
  • Un accompagnement à vie : notre équipe reste disponible pour vous aider à chaque étape.
  • Des milliers de propriétaires rassurés : rejoignez ceux qui ont déjà transformé le quotidien de leur animal.

OUR STORY

A brand designed to offer them the best

CozyCanin was born from two dog enthusiasts who wanted to offer their companions products that matched the love they have for them. Disappointed by the quality of the market, they began to create and select more comfortable, durable, and animal-welfare-friendly accessories themselves.

Today, the brand is based on a simple requirement: to offer only products they would be proud to give to their own dogs, and to gather a community of owners who consider their pet a true member of the family.

Discover all our products

frequently asked questions

FAQ

Can I return a product?

Yes! You have 30 days from the receipt of your order to return an item, without having to give a reason. This period, voluntarily extended beyond the legal 14 days, allows you to test the product with complete peace of mind.

The product must be returned in its original, unused condition and in its original packaging. To initiate a return, contact us at contact@cozycanin.fr.

How do I get a refund?

Once your return has been received and verified, we will process the refund within a maximum of 14 business days, using the same payment method used for your order. No additional fees will be charged.

Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part. We recommend using a shipping method with a tracking number, as CozyCanin cannot be held responsible for packages lost during return.

What are the delivery times?

CozyCanin works with international suppliers and warehouses to offer you quality products at affordable prices. Delivery times are on average 7 to 20 working days from dispatch, depending on your delivery country.

Once your order has been dispatched, you will receive an email with your tracking number. You can also track your order via our Order Tracking page.

Is delivery free?

Yes! Delivery is free for purchases over €65. Below this amount, delivery costs are calculated and displayed before you confirm your order.

How can I be sure the product is suitable for my pet?

Each product page provides details on characteristics, dimensions, and sizing advice to help you make the right choice.

If in doubt, our team is available to advise you personally at contact@cozycanin.fr. And if the product doesn't suit you, you have 30 days to return it!

How can we reach you?

Our CozyCanin customer service is available by email at contact@cozycanin.fr. We commit to responding to you within 24 business hours.

Are your products safe for animals?

Absolutely! We rigorously select each product for its quality, durability, and your pet's safety. Our products are tested and comply with current standards. However, they are not medical devices and do not replace veterinary advice.

What payment methods do you accept?

We accept major payment methods: credit card (Visa, Mastercard), PayPal, Apple Pay, Google Pay, and Klarna (installment payments). All transactions are secure — we do not store any banking data.

My package hasn't arrived, what should I do?

If your order has not arrived within the specified timeframe, first check your parcel's tracking via the link received by email. If the problem persists, contact us at contact@cozycanin.fr, stating your order number - we will open an investigation with the carrier and find a solution.

I received a defective or incorrect product, what should I do?

We apologize! Contact us immediately at contact@cozycanin.fr, including a photo of the product and your order number.

In this case, return shipping costs are fully covered by CozyCanin, and we will offer you a full refund or a product reshipment.